Help Center -- Help Center
~~~~~~~~ Quick Help ~~~~~~~~


How to place an order?
Orders can be placed on our website 24 hours a day 7 days a week, visit our How to order section for more information.

Want to chat a sales person? We welcome you to contact our sales department to chat with our knowledgeable sales representatives, simply click the button     on top right corner of the main page or add to your MSN contact list.



What is the difference between DVD5 and DVD9 (D9_version)?

DVD5 is a single sided single layer DVD that stores up to about 4.7 GB = 4 700 000 000 bytes and that is 4.38 computer GigaBytes where 1 kilobyte is 1024 bytes(4 700 000 000B/1024 = about 4 589 843KB/1024 = about 4485MB/1024 = about 4.38GB) . Video DVD, DVD-R/W and DVD+R/W supports this format. Often referred to as "single sided, single layer".

Since a DVD5 storage space is only about 4.7GB, the DVD5 box set comes in many discs to accommodate the complete set. It comes in a PAPER CASE COVER with another inner PLASTIC casing. Discs comes in sleeves.


DVD9 (D9_version) is a single sided dual layer DVD which can fit up to 8.5 GB or 7.95 computer GB which many commercial video DVDs are using today (a DVD-9 is basically two pressed plastic DVD-5s pressed together, they are not burned). Video DVD supports this format but DVD-R/W and DVD+R/W does not support this format.

We have two types of casing for our DVD9 Box set, depending on titles and availability. Since a DVD9 has about double the storage space of a DVD5, it use less discs to make up the complete set. For this reason, the spine of the box is thinner than the spine of the DVD5 box set. It comes in a HARD CASE COVER. A DVD9 box set will open up similar to a book.  The DVDs are store securely inside the panel(s).




Do you ship internationally?
A: Yes, we ship internationally. For shipping rate and available countries, please see our Shipping Section.



Which shipping company do you use and what methods do you offer?
A: We ship via Hong Kong Post Office,UPS, DHL and Fedex. If you prefer certain carrier, please specify in the comments during checkout. For detail rates, delivery time and restrictions please see our Shipping Section.



What payment methods do you accept?

A: We accept PayPal, wire transfers. We DO NOT CHARGE YOUR ACCOUNT until we have SHIPPED your order! Please contact us for all purchase order inquiries.




I placed an order, but I did not receive any confirmation. Did you receive my order?
A: Our shopping requires double confirmation before submitting your order. After entering your information, you will come to a review page ,and you should receive an order number on the screen. If you did not receive an order number, your order was NOT submitting correctly.



How soon should I expect my order?
A: Orders are processed and shipped out Monday through Friday (GMT+8). Delivery time is based on the method that you select and can range from 2 business day to 15 business days. If we are unable to ship your order for any reason, you will receive an email notification.



How can I track my order?
A: Once your order is shipped, you will receive an email with a link & tracking number .




I need to cancel my order. What do I do?
You may request an order change or cancellation as long as it has not been processed for shipping. Since orders are usually processed quickly, notifying us of an order change or cancellation via email within 24 hours. If your order was shipped before you requested a cancellation or before any changes could be made, based on our return policy for refund.

We are unable to reinstate an order once it has been cancelled. You may place a new order subject to our current availability and pricing.




Why is my order "on hold" or "pending review"?
A: Your order will be either placed on hold or pending review if we can not successfully process your order. It could be that an item is backordered or if you billing address does not verify or that your PayPal is declined etc.. We will send you additional email notification to try to correct the problem.



What is your return policy? What is the warranty on your products? Is there handling fee for returning items?
A: Please see our 
Return Policy Section for details.



Do you offer volume discounts for resellers?
A: Yes, we do offer volume discounts to resellers. Please fill in the item and quantity you are interested to “Contact us“ page for a quotation.



Can I place my order by other method ?

A: Yes. Please leave message in “Contact us“ page.        



 What can I do when I click Place Order to finish my order, and an error page is shown?

A: Occasionally an order can still be successfully submitted if an error page is shown at this last step.To avoid placing a duplicated order, please log in to My Account to check for your recent order history before attempting to place a new order.

If there is no order placed, please submit your order again.



Why have the items in my shopping cart disappeared?

Customers should log in before adding any item to the shopping cart. If you add any items before logging in, the cart will revert to its previous contents (empty or otherwise) from last time you logged in.

The setting of your browser may affect your shopping cart as well. You should enable 'Cookies' on your browser:

To Enable 'Cookies'
For Microsoft Internet Explorer
1. From the toolbar at the top, choose 'Tools'
2. Select 'Internet Options'
3. Click on the 'Security' tab
4. Click on 'Internet'
5. Choose the 'Default' level
For Netscape browsers
1. Select 'Edit'
2. Select 'Preferences'
3. Select 'Advanced' 
4. Select 'Accept all cookies' (or 'Enable all cookies')
5. Click 'OK'



Do you have a printed catalogue?

We do not issue a printed catalogue. You can browse all available products online at



What is Anamorphic widescreen, Full Screen, Letter-box?

Films are shot with high resolution and widescreen to be shown in movie theatres. When the film is being watched at home, the domestic TV may not be able to show the movies as it is in the theatres. Pictures may be compressed or stretched. The film industry has come up with several formats to convert wide screen movies so that they can be viewed on home TV's.

An Anamorphic DVD allows pictures to be re-stretched back to full resolution at full size. A DVD player has a built in function that allows it to re-stretch an Anamorphic movie out to full size to be shown on a wide screen TV.

Depending on the ration of the TV (4:3 / 16:9), a full screen determines how the movie will be stretched to fit the whole screen.

With Letter-boxing. The picture is shrunk to fit the whole thing in and black bars are added at the top and bottom to fill the gaps. If your TV is not wide enough to take an Anamorphic image, then the image will just be Letterboxed and look like any widescreen movie



What are NTSC and PAL picture formats?

NTSC and PAL are two main television broadcast standards used worldwide. The systems project color images at different frequencies and they are not compatible with each other.

NTSC is the acronym of the National Television System Committee and this standard is used on North America, Canada, Mexico and Japan.

PAL stands for Phase Alternating Line and it is the TV standards used for Europe, Hong Kong and the Middle East.

DVDs have to match the television standard in order to have proper color display. If a TV is PAL only, it will display NTSC pictures in black and white, and vice versa. This problem can be easily solved by adjusting DVD player to match the system or changing the default system to auto so that it will switch to the right system automatically.



What is the DVD Region Code?

DVDs sold globally are typically encoded to restrict their use to specific locations. That is, a DVD assigned a specific 'Region Code' can only be played within the areas specified in that Region Code.

The DVD Region Code can usually be found on the back of the DVD's package.

It is therefore important that you make sure that the DVD you are buying are compatible with your DVD player.

Region 1: USA, Canada, U.S. Territories

Region 2: Japan, Europe, South Africa, Greenland and the Middle East (including Egypt)

Region 3: South East Asia (including Hong Kong, S. Korea and Taiwan)

Region 4: Australia, New Zealand, Pacific Islands, Central America, Mexico, South America, and the Caribbean

Region 5: Eastern Europe (Russia and the former Soviet Union), the Indian subcontinent, Africa and Mongolia

Region 6: China

Region Free / All Region: This designation indicates that the individual DVD can be played worldwide, i.e. in Regions 1 - 6 DVD players. However, PAL discs must be played in a PAL-compatible unit and NTSC discs must be played in an NTSC-compatible unit.

* All of MallKee DVD are in All Region *




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