Help Center -- MallKee Information
~~~~~~~~ Privacy Policy ~~~~~~~~

This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made.


Children is a general audience site and does not knowingly collect personal identifiable information from children under the age of 13 without verifiable parental consent. If you are under the age of 13, please do not provide personally identifiable information of any kind whatsoever. does not sell products to persons under the age of 13. If you are under the age of 13, you are required seek the consent of your parent or guardian to purchase products from this site.


Personal Information Collected By uses information that we collect from our visitors to personalize and improve your visit at We gather the following types of information:


Information you give us: collects any information which you enter on our Web site. This information is normally provided when you search, buy, participate in a contest, sweepstakes or on-line survey, or when you communicate with any of our departments such as customer service, sales or technical services through our Web site, telephone, mail or fax. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number and e-mail addresses,.In some instances, we ask you for other people’s names and email addresses for the sole purpose of fulfilling your specific request to email certain specific information as part of our “email a friend” feature.


Automatic Information collected by us: We (or agents on our behalf) collect anonymous information from visits to our sites through the use of “Web Beacons.” Web Beacons are simply web page elements which may employ cookie technology that enable us to record anonymous data about visits to or transactions made on our web site. This anonymous information is sometimes known as “clickstream data.” We may use this data to analyze trends and statistics to improve your online experience, or customer service. No personal data is collected through the use of Web Beacons on our sites. Through the use of cookies, we may also collect and analyze the IP address used to connect your computer to the Internet; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; and the URLs which lead you to and around our Web site including the date and time. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our Web site if you use this software but we will not be able to offer you our personalized services and we will be unable to accept any online orders from you.




CUSTOMS ISSUES AND REGIONAL INTELLECTUAL PROPERTY RIGHTS’s product inventory available on the Site includes tens of thousands of products, and product listings are constantly being changed and updated.’s customers are located in various parts of the world.  As a result, it is impossible for to confirm whether import and sale of any of these products may conflict with local exclusive distribution rights in effect from time to time or otherwise constitute a violation of local law. MAKES EVERY EFFORT TO ENSURE THAT THE PRODUCTS IT SELLS ARE GENUINE AND LEGITIMATE.  IMPORT AND SALE OF CERTAIN OF THE PRODUCTS OFFERED ON THE SITE, HOWEVER, MAY NOT BE PERMISSIBLE IN ALL COUNTRIES, INCLUDING WITHOUT LIMITATION THE UNITED STATES OF AMERICA, AS A RESULT OF LOCAL CUSTOMS REGULATIONS AND LOCAL COPYRIGHT AND TRADEMARK RIGHTS.


By purchasing a product through the Site, customers authorize to make arrangements for clearance of customs on their behalf for the products they have ordered.



Orders: If you place an order we use a secure order form which requires you to provide contact, billing, and payment information. This information is transmitted to your credit card company to authorize your purchase. At certain times we may offer financing options with or without third party participation. If you use a financing option, information provided by you (such as your address, birth date, social security number, and credit card number) may be used to request a credit report from third parties or may be sent to a third party for processing. You will always be informed of this at the time you select any available financing option. All information obtained from you in the course of transacting orders is used for the purpose of fulfilling your order in a timely manner and for communicating the status of your order with you. Additionally, upon placing an order, you will begin receiving both the catalog and the email newsletter unless you opt-out of either.


Email Newsletter Subscription: If you request an email newsletter subscription, we will send you an email confirming your request. This confirmation process allows you to unsubscribe if you changed your mind and decided not to join the list. Furthermore, the confirmation email will alert you if someone else had entered your email address into our email newsletter. In order to make our emails more relevant and useful to you, our servers may receive a confirmation when you open email from


Return Policy:

At MallKee, customer satisfaction is our #1 priority. We want EVERY customer to leave a HAPPY customer. Therefore, MallKee has implemented the following return policy:
Unopened products may be returned for a refund within 30 days of purchase,

these are subject to 30% handling fee. If returns with incomplete or damaged package, extra 20% restocking fee will be charged. MallKee holds no liability for damage to your devices caused by products sold directly or indirectly from our company.

Shipping and handling fees are non-refundable.

Opened products may be returned for a *Defective Discs Replacement (DDR) instead of a refund within 30 days of purchase. like regular order shipments, replacement are sent to your shipping address. Depending on the shipping method, you may or may not be able to track its progress.
Any replacement will be indicated on the MY ORDER page, which can be accessed by logging into My Account. If, however, an item in your order is already out of stock/out of print, MallKee will consider a refund with MallKee credit.

*Defective Discs Replacement (DDR) is not included any language ,subtitles problem,Grammer & Spelling errors.

Return Instructions:

All merchandise returned for credit or exchange must have a Return Material Authorization (RMA) number or Defective Discs Replacement (DDR) number.

Please obtain a RMA or DDR number at “Contact us” page before returning any item. When requesting a RMA or DDR number, please state your order number, the product you wish to return and the reason for return. We will only accept returns which have an RMA or DDR number.


All returned merchandise must be shipped freight prepaid. Products must be received within 25 days of the RMA issuance date.

Please return item via trackable method, MallKee will not be responsible for shipment lost during return process.

Once the returned merchandise is received, we will promptly replace any defective merchandise or exchange with items of the same value if the original product is no longer available.

RMA or DDR will take about 7-10 business days to process.



Most of the products sold through MallKee have no warranty. If the product becomes defective within 30 days from the date of purchase, MallKee will provide replacment at no extra charge. The return product must be in the original condition to qualify for replacement. Product warranty will be voided if the return product is physically damaged or has been modified in anyway. Out of warranty service is subject to a minimum 30% service fee.

Copyright and Trademarks:

This site is owned and operated by Unless otherwise specified, all materials appearing on this site, including, but not limited to text, site design, logos, graphics, icons, images, audio, video clips, software, and accessories used on the site as well as the selection, assembly and arrangement thereof, are the sole property of You may use the content of this site only for the purpose of shopping on this site or placing an order, and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
The trademarks, logos, custom graphics, and service marks displayed on this site are registered trademarks of All other trademarks or service marks are property of their respective owners. The use of any trademark or service mark without our express written consent is strictly prohibited.

Sharing of Information with third-parties:


Independent Contractors: We may employ other companies or individuals to provide certain services to us such as analyzing customer lists and data, providing marketing assistance, or consulting services. These third parties will have access to only the information needed to perform these limited functions and are required to provide your personal information with at least the same level of protection and security as Such third parties are prohibited from using your personal information for any other purpose. Any 3rd parties who use our data will be fully bound by this privacy policy. In no event will the data being used by any unrelated third party include your email address.


Orders: We will never share any telephone number(s), e-mail addresses, which you have given us with any marketing partner(s) or any unrelated 3rd party. We may, however, share your name and postal mailing address with a few carefully selected marketing partners. 


Aggregate Information:


When a visitor comes to our website we collect information about the visitor's computer such as its IP address, operating system and browser software, click-stream information such as the address (URL) of the web site that directed you to our site, which pages and the order in which they were visited on our site for the purpose of assessing our site traffic and the effectiveness of the content. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and to develop featured programs and content that will be of interest to all our visitors.


Shippers: When you buy something from us , your name, telephone number and shipping information must be provided to third party shippers such as UPS, Fedex,DHL and the Hong KongPost Office to deliver your purchase. There also may be instances in which we drop-ship orders directly to you from one of our manufacturers or suppliers. These drop-shippers are only given your name, postal address, and telephone number for the sole purpose of fulfilling your order.


Third Party Transaction-Level Data: If you visit our site from a third-party site the third-party site may be able to access select information from your individual transaction information. In order to track and credit your transaction the third-party site may give you a unique code, cookie or graphic which will uniquely identify you. This will only happen if you link directly from a third party site to our Web site. Any transactions made at our Web site while such a code is active will be reported back to the third party site. We will only report non-personal information to these sites such as the date of the transaction, the product(s) purchased and the amount spent. We will not report any information to these third party sites that will allow them to personally identify you and will never share your email address with any 3rd party. The presence of a 3rd party navigation bar atop our site is an indication that the third party site may be able to see your activity on our site


Link to Third Party Site: Our Web site contains certain links to third party sites, such as our vendors. is not responsible or liable for the privacy practices or content found on these sites. We recommend that you check the Privacy Notice of each site you visit.


Catalog Requests: When you request a catalog from we share your name and postal address with a 3rd party fulfillment company for the sole purpose of sending you the requested catalog. This 3rd party does not store the information nor does it use this information for anything other than its intended purpose.


Information about Third Parties: maintains relationships with other websites that operate as its affiliates, however, has no control over their activities. will immediately cease doing business with any affiliate that abuses the terms of the affiliate agreement. This includes, but is not limited to: spam, trademark infringement, predatory means of attracting visitors, or unlawful activities. To report abuse by an affiliate, please leave message at “Contact us” page.


Law Enforcement and Protection of Users:
To the extent permitted by law, we will disclose personally identifiable information to government authorities or third parties pursuant to a legal request, subpoena or other legal process. We may also use or disclose you information as permitted by law to perform charge verifications, report or collect debts owed, fight fraud or protect the rights or property of, our customers, our website or its users.



Cookie Information

A cookie is a very tiny piece of text we're asking permission to place on your computer's hard drive. If you agree by configuring your browser to accept cookies, then your browser adds the text in a small file. On most browsers, the default settings enable you to accept cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies. uses cookies to keep track of the items in your shopping cart and to enable us to present you with customized content. But we aren't the only web site that uses cookies. Almost every web site that offers advanced features such as online ordering and customizable content utiltizes cookies. An interesting point- each web site's cookies are unique, which means that the cookies used by one site cannot be used by another site.

If you choose not to accept a cookie you will not be able to purchase any products online. However, you may still place an order at “Contact us“ page.

Your ability to control the cookies you accept depends on the type of browser you are using For the best on-line experience, we recommend you use Internet Explorer 5.5 ot higher. You can order your browser to accept all cookies or to alert you every time a cookie is offered. Then you can decide whether to accept one or not.

Internet Explorer 6.0:
1. Choose Tools, then
2. Internet Options.
3. Click the Privacy tab,
4. Default setting is medium. Move the slider to determine which setting you prefer.
5. You can also click on Advanced for specialized cookie treatment.

Internet Explorer 5.0:
1. Choose Tools, then
2. Internet Options.
3. Click the Security tab,
4. Click Internet, then Custom Level.
5. Scroll down to Cookies and choose one of the two options.

If you're using Internet Explorer 4.0:
1. Choose View, then
2. Internet Options.
3. Click the Advanced tab,
4. Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies.

Internet Explorer 3.0:
1. You can View, Options, Advanced and click on the button that says Warn Before Accepting "Cookies."

Netscape Communicator 4.0:
On your Task Bar, click:
1. Edit, then
2. Preferences, then
3. click on Advanced.
4. Set your options in the box labeled "Cookies".


Shipping will be provided by Hong Kong Postal Expedited Int'l Flat Rate Shipping (7-15 business days) / EMS (3-5 business days) .You will receive a tracking no. & a links (according to the shipping method used) in the confirmation email that is sent once your order has been shipped.
Our shipping staff will select the most effective carrier for your order to insure a secure and speedy delivery. If you prefer a specific carrier, you can enter it in the comments during checkout.
Shipping charges are automatically calculated for you when you place an order and are based on the dollar amount of the items you purchase.

International buyers are responsible for any duties, tariffs, brokerage fees or taxes associated with shipping to their respective countries.
If a shipment is refused or returned due to an error in the shipping address that you have provided, you will be charged the shipping fee again for your package to be redelivered.If customers reject the package because of customs issue or other issues arouse at their side, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to the customers.

For lost shipment,we will ship again for all lost orders. If, however, an item in your order is already out of stock/out of print, we will consider a refund with MallKee credit.

If your shipping address is different than you're billing address or P.O.Box (other payment method), please call your consignee to make them aware of the shipment. We will not be responsible for arranging any lost and damage and No Shipping Status will be provided if shipped to P.O. Box.


We will make every effort and use every good measure to deliver your order on time. will not be responsible for any delay of the shipment during transit, for reasons including but not limited to, negligence by the shipping carrier, employee strikes, and weather.


Your order is thoroughly reviewed by our Account Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Account Department, it is sent to our warehouse for shipment. Please note, processing can take up to 2 business days. If the item(s) on your order are in-stock, we will ship them as soon as possible from one of our Warehouses located throughout Hong Kong. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

Hong Kong Post Office Expedited Int'l Flat Rate Shipping : 7-15 business days
EMS : 3-5 business days

Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

For security reasons, all shipments require a signature at the receiving location.


Avoid Being Reeled in by E-mail Phishing Scam
Fraudulent Phishing ’  expeditions reel in millions of people each day with communications designed to trick them into divulging personal, financial or account information. Phishing scams can snag the personal data that define an individual’s financial existence in today’s world. This critical identity data includes account and credit card information and social security number. Unlawful appropriation of this material by Phishing scams constitutes what is known as identity theft. These bogus e-mails often create a false sense of urgency designed to provoke consumers to take immediate action. For example, phishing emails will often instruct you to validate or update account information or face cancellation of your account. If you ever have concerns about the legitimacy of an e-mail that purports to be from, you should visit the phishing page in the Fraud Protection Center on the web site. 


How to Contact about Fraudulent E-mails
If you receive an e-mail that you believe could be fraudulent, immediately report in “Contact us“ page. Please do not remove the original subject line, or change the email in any way when you forward it to us. Please note that any submissions to this e-mail address will result in an auto-generated reply to notify you that we have received your e-mail. If we find it to be fraudulent, we will immediately take appropriate action.

Also, make sure that you immediately change any passwords and continue to monitor your account activities.


We Protect Your Privacy and Personal Information
We take your privacy very seriously. Should our name be used in efforts to fraudulently obtain personal information, we will work aggressively to halt those operations. In addition, it is important to know that we never send e-mails requesting customers to reply in the body of an e-mail with personal information, such as password, social security number, account numbers, mother's maiden name, etc. will always remain committed to protecting your privacy online. We may change our Privacy Policy at any time. When such a change is made, we will post the revised Privacy policy on our website.



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